Chief Financial Officer, HomeStack Inc. | January 16, 2026
I am writing this letter to highly recommend Nishell Kolb, who has been an excellent team member and employee of mine for over 6 years. Nishell’s dedication to her work, relentless focus on customer service and positive attitude have had a great impact on the company.
Nishell has consistently been a strong contributor and completed her tasks and deliverables with high marks. Her ability to handle multiple projects and a diverse workload is a testament to her dedication and commitment to excellence. She always displayed a problem solving mindset and was laser focused on client and system solutions. Her enthusiasm, engaging personal style and strong organizational skills have enabled her to effectively interact with both clients and colleagues.
Beyond completing her day to day responsibilities effectively, she went above and beyond on many occasions, allowing her work ethic and proactive behavior to shine through.
I wholeheartedly recommend Nishell for any position in which she is in consideration based on her intelligence, work ethic and attitude. I am confident that she will continue to excel and add significant value wherever she chooses to work.
Please do not hesitate to reach out if you require any further information regarding Nishell.
Sincerely,
Clarke Kress
Chief Financial Officer
HomeStack Inc.
P: 818-472-4119
E: Clarke@homestack.com
Executive Vice President of Sales, HomeStack Inc. | January 17, 2026
To Whom it may Concern,
Nishell is an amazing person and can fulfill different roles. She wore many hats at HomeStack and always maximized her opportunities. She has thick skin to deal with difficult clients and a knack for turning situations into a win-win and solving problems. She is very organized and a good team player.
Sincerely,
Robert Arauco
Executive Vice President of Sales
HomeStack Inc.
E: Robert@homstack.com
Senior App Onboarding Specialist, HomeStack Inc. | January 23, 2026
I had the pleasure of working closely with Nishell during her time as a Senior Client Support Specialist, and I can honestly say she played an important role in the success of our clients. We worked together many times to ensure client needs were met, issues were handled thoughtfully, and outcomes were aligned with what was truly best for the client.
Nishell genuinely cares about the people she supports. She consistently went above and beyond, bringing empathy, strong communication, and attention to detail to every situation. She has a calm, solution-oriented approach that made her someone I trusted and relied on, especially when navigating more complex client needs.
When I first started, Nishell was also incredibly generous with her knowledge. She took the time to teach me valuable skills and share best practices that helped me grow in my role. Those lessons made a lasting impression and are things I will always carry with me.
Beyond her technical expertise, Nishell is a true team player who brings compassion, integrity, and consistency to her work. Any team would be lucky to have her.
Sincerely,
Lauren Burnham
P: (404) 514-1079
Director of Enterprise Accounts | January 22, 2026
To Whom It May Concern,
I had the privilege of working with Nishell at HomeStack. She consistently provided exceptional support to all of our clients and to the rest of the team as she led all support operations. She is a detailed and thorough problem solver and would be an asset to any Customer Success/Support team!
Warm Regards,
Jeff Wyland
Director of Enterprise Accounts
HomeStack Inc.
E: jeff@homestack.com
Senior Client Experience Lead | February 4, 2026
To Whom It May Concern,
Nishell brought deep knowledge of the SaaS mobile real estate tech industry to every customer interaction, which allowed her to quickly understand client needs and provide relevant solutions. Her tech-savviness meant she could troubleshoot complex issues efficiently and explain technical concepts in ways that made sense to users at any level.
What stood out most was Nishell's knack for customer support. She was patient and genuinely invested in ensuring clients had positive experiences with our platform. She has those essential technical expertise skills that make for truly great support.
Any team would benefit from having Nishell on board.
Warm Regards,
Rachel Paolucci
Senior Client Experience Lead
HomeStack Inc.
E: Rachel@homestack.com
Director of Sales, Marketing & New Patient Acquisition | December 17, 2018
To whom it may concern,
I have had the pleasure of working with Nishell since May of 2018 when my company decided to transition our call center operations from in-house to Helpware. The company I work for, as the Director of Sales, Marketing & New Patient Acquisition, is a large Pain Management practice with 6 locations throughout the Southern US. From the onset, Nishell was upbeat, welcoming, and extremely knowledgeable. I felt confident knowing that my call center and all the operations were under her overall management and supervision.
Aside from her overall professionalism, Nishell’s customer service is above and beyond. As one of her largest accounts, I had Nishell’s cell phone number and she always made herself available and ensured that my issue was completely resolved before we disconnected. She was a joy to work with and made some very mundane daily tasks fun and personable.
Having been an HR Manager in a previous role, I strongly recommend Nishell and see her as an asset to any organization. If I had a role available, I would try to hire her myself.
If you have any questions or would like to speak with me directly regarding Nishell’s qualifications, please call or email me anytime.
Thank you,
Felicia Klootwyk
Director of Sales, Marketing & New Patient Acquisition
Vlootwyk@midsouthpain.com
951-401-0303