Nishell Kolb
Client Success and Support Operations Leader in SaaS
Client Success and Support Operations Leader in SaaS
For the past decade, I’ve partnered with teams in customer success, support operations, and cross-functional leadership to ensure clients stay successful long after the sale, especially when things get complicated.
I’ve supported customers through onboarding, adoption, retention, renewals, escalations, and workflow improvements. I balance empathy and problem-solving to build trust with clients while strengthening internal processes that help teams scale.
What makes my approach different is that I don’t just manage accounts. I improve how success happens.
✔ 10+ years in SaaS client success and support operations
✔ Partnered closely with Product, Engineering, Sales, and Finance
✔ Strong background in escalations, knowledge base design, and workflow optimization
✔ Experience leading support teams and managing legacy accounts
Whether you’re looking to strengthen your customer experience, refine your success operations, or talk through your next career step, I’d love to hear from you.
Let’s talk.